TERMS AND CONDITIONS
We, at Logo Pearl, want to make your experience with our reliable and finest designing service to be simple, hassle-free and pleasing. Keeping that in view, we have formulated a plain set of terms and conditions which you must carefully read prior to placing an order.
By placing an order with Logo Pearl, you are hereby agree to follow and comply with the following terms and conditions:
General Services Contract
Logo Pearl is a highly reputed graphics designing company which is established to create logo designs for both small and large-scale businesses. We solely work online, that is, via the World Wide Web. We are available round the clock (24/7) throughout the year. When you place an order to our company, you will be assigned with a team of highly creative and experienced logo designers who will handle your order efficiently and complete it in a timely manner. Rest assured, you will be provided with a highly creative and compelling logo design for your business.
So far, Logo Pearl has successfully helped several businesses promote their brand in the market by providing them with striking and eye-catching logo designs. We are proud to claim that we have a team of highly dedicated, creative and experienced designers. Our highly efficient designing process allows us to create custom designs more quickly, efficiently and at reasonable prices.
It is our absolute assurance that your logo will be designed exactly as per your description (same applies to our other products such as website, brochure, stationery designs, etc.)
100% Money Back Guarantee
When you place a logo design order to our service, you are assured to be offered unconditional 100% money back guarantee. In case of any kind of dissatisfaction you can submit a refund request and your money will be reimbursed to you as soon as possible. That being said, we reserve the complete rights to amend the problem, if applicable.
In case if no resolution is made between the two parties and a refund is awarded, then the client may not be permitted to use any items delivered by us, thus he/she may not have any kind of ownership on those artworks.
Time is of the essence, it is especially important in the business world and we are fully aware of it. Therefore, we guarantee you that the initial concepts will be presented before you within 48-72 hours. Keep in mind that we use Electronic-mail (Email) to deliver both the initial concepts and the final, approved files to our clients.
Logo Pearl, in any way, is not responsible for failing to meet the imposed deadline of the client which is not pre-approved by both the parties in written.
Keep in mind, the complete payment is due at the time of placing the order.
Color and File Formatting
The default color palette that we use for our logo projects is CMYK, unless of course the client specifies any color palette other than CMYK prior to starting the logo design project. If a change of color palette is requested by the client during the project, additional charges will be deducted.
We use Adobe Illustrator as the primary designing software, thus the original format of the logo will be in (.ai) format. The fonts of the logo will be converted into outlines. Client will receive the logo in other formats as well such as JPEG, PDF, TIFF, GIF, .wmf, freehand, etc.
We, at Logo Pearl, always do our utmost to present a perfect and pleasing to the eye logo design concepts to our valued clients. We know it certainly well that every individual has his/her own idea of perfection. The designs that look perfect to us may not necessarily look perfect to you. Therefore, we offer our clients unlimited free revisions until they are completely contented with the result. Keep in mind that for each revision request, a new draft will be presented within the period of 2 days.
Ownership of the Work
Once an art work is approved and the final file is sent to the client after the complete payment, the client owns all the rights of the paid art work. All the claims and copyrights of the design are then transferred to the client.
Customer Support Center
The customer support center of Logo Pearl is always available at the disposal of the client round the clock, that is, 24 hours and 7 days a week. With such kind of round the clock customer support you are assured to get the attention that you deserve. For your convenience we offer numerous communication channels: SKYPE, EMAIL, LIVE CHAT, etc.
You clearly and irreversibly agree that Logo Pearl reserves the sole rights to cancel, reject or terminate any order or your contract in the following cases:
- If the violation of contract is detected on the client’s side
- If Logo Pearl fails to complete the client’s order due to any unexpected and unavoidable circumstances.
If an order has already been submitted by the client and Logo Pearl fails to process it due to uncalled for circumstances, a complete refund will be awarded to the client.
In case if Logo pearl declines or terminates a client’s order due to any reason other than client breach of contract or Logo Pearl’s non-performance, a complete refund of the prepaid amount will be offered to the client.